1. How soon can I get the preliminary logo or website designs?
| As per your selected package and design requirements, usually 3-4 or 7 business days. |
2. What is the Rapid Delivery Service? |
| Rapid Delivery ensures that your preliminary logos or website designs are delivered to you within 2 days for an additional fee as per your selected package. |
3. What happens if I don’t approve of the preliminary logo or website designs? |
| We believe in 100% customer satisfaction and offer free revisions until your expectations are fully met. |
4. How many times will you make revisions for me? |
| We offer unlimited revisions until you are satisfied. After all, that is what our Job is! |
5. What do you mean by redesign and is it different from revision? |
| A revision refers to changes, alterations and modifications of the preliminary logo or web designs related to design elements such as size, color, typestyles or fonts and other technicalities. A redesign means to design a new logo or web template right from the beginning. |
6. Do you refund if the client is dissatisfied?
| You are eligible to claim a refund if you are dissatisfied with your logo or website design. However, you cannot claim a refund if you have approved the preliminary designs and have asked for revisions. Please refer to our refund policy for details. |
7. Can I give my own ideas regarding my logo design? |
| Yes absolutely. You can submit your ideas at the time you place your order by providing details in the creative brief. Our Experienced designers will then incorporate your ideas in the logo design process. |
8. Will I have the ownership rights of my logo and stationery design? |
| No doubt about it. The ownership rights of your logo and stationery design are yours upon final delivery. |
9. Can you redesign my current logo and stationery? |
| Most definitely we can. Just forward your current logo to us, we will redesign it according to your requirements and instructions given in the creative brief |
10. How will you deliver my logo design? |
| Your logo design will be delivered through e-mail. You can also download it from your personal “Clients Area” on LDM’s web site. |
11. Can you inspect our website and advise if it needs improvement in the logo or web design areas?
| Sure, just forward your URL details to us we would be glad to inspect and design a logo best suited to your company’s vision, products and services. |
12. Which type of application do you use for logo designing? |
| We use Adobe Illustrator, Photoshop, Dreamweaver, Flash etc. (Suggestions; may be amended) |
13. What’s the advantage of having a package? |
| Most small companies and start-up businesses need a logo, business cards, matching stationery, brochures and a website. Infinity360 Media East Africa allows you to start all of these projects at once gets them done within a few days. By selecting from our packages, you will not only save money but will also be entitled to other free services such as free web hosting and free content management system etc. |
14. Tell me about the services that Infinity360 Media East Africa offers? |
We have a dedicated in house team of creative and talented logo designers who all have experience in creating logos according to our customers’ requirements. Followings are the services that Infinity360 Media East Africa offers:
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15. How is Infinity360 Media East Africa different from other logo designing companies? |
| We at Infinity360 Media East Africa design logos according to your requirements and specifications. We ensure delivery on time and guarantee 100% satisfaction with the services we provide. Our designed logos are unique and affordable. We are one of the few companies to offer the fastest turnaround time and 100% money back guarantee. |
16. What is your Turnaround time?
| Turnaround time for any of our services is 3 Business Days. |
17. How long will you take to complete a website design? |
| That depends on your selected package. However, we normally take a minimum of 3-4 business days to complete your website design. |
18. If I want my money back, what is your refund policy? |
| Any paid amount shall not be subject to refund if the initial samples are approved, or a revision requested by the customer unless Infinity360 Media East Africa cancels or terminate your contract. For bundle deals, same refund policy applies. For instance if you order a logo as well as a stationery deal and approve the logo but not the stationary, you can get a refund for the stationery service before or once the initial samples are delivered to you. All refunds are subject to a minimum Administration Fee. Note: Please note that customers claiming a refund will not be allowed to use the initial design concepts sent to them. CopyRights of all designs remain the property of Infinity360 Media East Africa until full payment. |
19. Are there any hidden charges for your services? |
| No, there are no hidden or additional charges for our services. We are fully transparent and have tailored our service packages according to the needs of today’s demanding businesses. Unlike others, we do deliver what we promise! In fact we often surprise our customers by sending them unexpected gifts, chocolates, cards, discount coupons and whatever we think might delight them. Yes you can expect this kind of treatment from our creative marketing team. |
20. Will you use clipart to create my logo? |
| No, we do not use clipart, we strongly condemn it! |
