Many people all over East Africa have contacted us to ask about setting up a new web site with a unique website design or the possibility of modifying their existing website. Many wish to arrange for us to design a brand new website or move their website to a different web server. Perhaps they have queries concerning either existing domain names or new domain names. We have listed below for you some of the most frequently asked questions in connection with website design – along with answers – appertaining to web design and associated web issues..
If you have a question that is not answered here, or you want to talk to us about any aspect of your website design, setting up or changing your website, web hosting or website maintenance or domain name registration please feel free to contact us to discuss your requirements.

  • The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will strive to meet it for you. One of the major delays in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

  • In the majority of cases, a meeting isn’t necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place then we give you a link where only yourselves and us can view the content. We then keep in touch with you regularly to discuss and update the web designs in order that the website design and functionality are exactly as you wish.

  • We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website needs never get out of date Read more about web site maintenance service

  • The website rights are your own responsibility. You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website including its database if applicable on cd. This copy of your website is for your retention and you should keep it safe
  • It is meaningful to us if you are able to provide content in soft copy (text and photographs in electronic form) – for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help research and get your information ready for use on the website.

  • All our websites are created with search engines in mind and the website design is compliant with the most recent and updated search engine rules and guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules.

  • There are many web designers in East Africa and the world as a whole. While most advertising on the Internet trying to persuade you to place your website design in their hands, which web designer should you choose? What knowledge should your web designer have? Which website design company should I choose? Choose Infinity360, we dont disappoint.

  • You need a professionally developed website, a domain name, and hosting facilities for your website. You also need the website to be uploaded onto your hosting facilities and promoted to the search engines.

  • Yes with our CMS Systems all web pages created are Search Engine Friendly – you can even add your own search engine meta tags to each individual web page if desired. The CMS tools are easy to use and effective.

  • No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

  • This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work. We can tailor your website design to suit your specific requirements. Plus all content management system websites require databases to run.

  • There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs. If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask us to carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures you have and how you store this information at present. We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news. Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

  • No once your website is designed it belongs to you and you can commission anyone to update it for you – although of course we would like to think that you are happy with our services and will continue to use us for your website maintenance

  • Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need re evaluation.

  • Yes – we are your one stop company to provide all your web services. No more – not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.

  • No web hosting service can guarantee 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily.

  • No software is required whatsoever as everything is online based.

  • Yes we provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

  • Yes you can have email and you will probably wish you set-up several email addressed e.g.,,

  • Yes you can. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe. if you wish your customers’ payments to be “cleared on line”.

  • The website belongs to you – we send you a copy of the website on cd. This copy is for your retention and should you wish to use another web design or web hosting company – you are completely at liberty to take this copy to them for them to use.

  • If the website we have designed for you includes a Content Management System then you can access your administration areas from anywhere as long as you have an internet connection and make updates instantly as frequently as you wish. If your website is a smaller website and was designed without using this type of system and you don’t have any html. skills, then we can update the website for you. Our charges are very reasonable.

  • The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available at the end of the telephone to run through the procedures or answer any queries you may have.

  • The cost of a web site varies depending on the website functions, size and complexity. A small web site with just a few static pages would cost around $170 whereas a full e-commerce website with a large number of pages and a CMS system could cost anywhere between $800 and $3000. If you give us a call we will be pleased to discuss with you about your website design requirements and negotiate on a fixed quotation.

  • As many as you like. From a search engines point a view – The more the better! It is good to be as informative as possible

  • Yes, we would be happy to look at you existing website and give you a quote for updating it.

  • Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. Is your website up to date – let us provide you a Free of Charge Website Evaluation – we can redesign your website to take advantage of the latest web technologies

  • Absolutely not! – It’s your website and you have full control over the contents and who advertises on it.

  • If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another “suggested design” in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.

  • Ofcourse yes, we always design websites to be search engine friendly.

  • Yes you can arrange to host your website on one of our high-performance web servers.

  • We are an established web development company delivering web design and internet development services of any complexity to clients throughout the East African region. Being in IT business for over 10 years now we have all-round web development expertise

  • We design websites that are user-friendly. Websites that are visually appealing, creative in design and also have great functionality. They are effective as business tools. We know the value of the different web design features which can be used and we know which design features work and why they work


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